Store Policies
Store Return Policy:
You may return any item(s) purchased from American Terrain for store credit or exchange within 14 days of the original sale date. Returning item(s) must be accompanied with original sales receipt along with all the original tags and packaging. The returning item(s) must be in a "new" and "resell-able"; this determination is inevitably the decision of American Terrain. Next to skin items such as underwear or Vibram FiveFingers will not be accepted if they have been worn or removed from packaging.
Special Order Items:
When ordering a non-stocked item(s) through American Terrain, a special order deposit may be imposed. This fee is generally small and intended to cover the shipping of the non-stocked item(s) to and from the store. At pick up, this deposit is deducted from the total cost of the item. If the item is not taken/picked up, the deposit will be used to return the item to the manufacturer and cover restocking fees.
You may return any item(s) purchased from American Terrain for store credit or exchange within 14 days of the original sale date. Returning item(s) must be accompanied with original sales receipt along with all the original tags and packaging. The returning item(s) must be in a "new" and "resell-able"; this determination is inevitably the decision of American Terrain. Next to skin items such as underwear or Vibram FiveFingers will not be accepted if they have been worn or removed from packaging.
Special Order Items:
When ordering a non-stocked item(s) through American Terrain, a special order deposit may be imposed. This fee is generally small and intended to cover the shipping of the non-stocked item(s) to and from the store. At pick up, this deposit is deducted from the total cost of the item. If the item is not taken/picked up, the deposit will be used to return the item to the manufacturer and cover restocking fees.